Lesson Policies
Lesson frequency and duration
All lessons are private, one-on-one, lasting 30, 45, or 60 minutes* in duration and typically scheduled once a week although some students opt to do multiple lessons weekly. We do offer bi-weekly lessons ONLY for Online lessons. We teach lessons 7 days a week.
*Actual teaching time is less due to the transition time between students. Please expect approximately 1 minute to setup and 1 minute to breakdown, varies by instrument.
Scheduling
All lesson scheduling and payments are done at the front desk and/or online. Once an available time that works with your schedule is booked for recurring lessons, that time is yours until you tell us to change or stop. Instructors are NOT responsible for lesson schedule changes. Please notify the front desk if you have a scheduling conflict and would like to reschedule or cancel a lesson. You can reach the front desk by phone or text at 425-836-2263 or via email at schedule@moorebrothersmusic.com. You may also cancel lessons and schedule makeups online.
Cancellations/Scheduling Make-up Lessons
A lesson may be cancelled with at least 24 hours' notice before the scheduled time. Cancellations and makeup scheduling must be done with the front desk or online, NOT with the instructors. To cancel a lesson or schedule a makeup, call or text us at 425-836-2263, send us an email, or login online. Whenever you cancel a lesson, you will have 90 days to schedule a makeup lesson from the date of the cancellation, NOT the lesson date. You may have up to 4 makeup credits on account at any one time. Makeup lessons can be scheduled with any instructor.
Makeup lessons are to be used in addition to the student's weekly recurring lesson. Any makeup credits on account will be forfeited when the student stops taking recurring lessons.
IF YOUR STUDENT IS SICK: If you are sick and contagious, please DO NOT come to your in-person lesson. Please contact us BEFORE your lesson time to let us know you are sick. (At least 2 hours' notice is preferred) We will gladly schedule your makeup lesson to another date when you are well or offer an online lesson if available. If you come to your lesson while you are sick, your instructor may cancel the lesson immediately and send you home. This will result in a charged lesson. Our instructors work in very close quarters with their students. Please take this into consideration while you are ill.
Substitute Instructors
Occasionally, an instructor will be unable to teach due to illness, travel, etc. In order to keep the learning process consistent, we try our best to supply a substitute instructor just as you would find in a public school. The substitute will review with you your assignments from the previous week and teach you the next step in your progression. They may add something unique that you may not hear from your regular instructor so take advantage of it. They will give you a new assignment for you to work on during the next week.
If we cannot supply a substitute instructor and have to cancel a lesson due to instructor absence, we will generate a monetary credit that will be applied to your next month's invoice.
Safety
We do perform a background check on each instructor and have peep-holes through each door to ensure student's safety. All online lessons are recorded for students' safety.
Power Outages
In the event of a power outage, we will do our best continue to teach as long as possible as we have portable lanterns in each room. If we have to close and cancel lessons, we will do our best to notify everyone via text message. Cancelled lessons due to store closures will result in a credit that will be refunded.
Snow Closure
We will make an announcement on our voicemail and we will send out an email and/or SMS broadcast when we are closed due to snow. Cancelled lessons due to store closures will result in a monetary credit that will be applied to the following month's invoice. We DO NOT follow the public school district's closure schedule.
If you need to cancel a lesson due to snow, please call or text us at 425-836-2263 or send an email as early as possible so that we may adjust our schedules appropriately.
During store closures due to snow, we will offer online lessons for many of the instructors who can teach from home. This is completely optional, but we do ask for confirmation so we can let the instructors know who will be in attendance.
Parents sitting in lessons
Parents who wish to observe a lesson are encouraged to make arrangements with the instructor, in advance, to audit either the first five minutes or the last five minutes of a lesson. Please keep in mind, when visitors are present during a lesson it can be a distraction as well as create performance anxiety and preclude the learning process. So, if arrangements are made in advance the teacher can prepare the student properly.
We do encourage parents to meet with the instructors during lesson time for a few minutes on occasion. Parents are also able to message the instructors online through the student portal.
Special Needs
If the student has any medical issues, learning challenges, or behavioral issues, it is important to bring these issues to the attention of Moore Brothers Music staff. This is so we can properly match the student with the appropriate instructor as well as advise you in other related matters in an effort to better tailor the lesson plan to the student's needs.
Wait List
We schedule all of our weekly lessons indefinitely so we have no way to estimate when a particular time will open up in an instructor's schedule. We can add you to a wait list in our scheduling system. The system will email you when an opening becomes available.